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Privacy Policy
We are committed to protecting and respecting your privacy. This page explains what we collect and how we use your information. It explains where you have control of what we collect and where you don't.
What information we collect
Information can be received by us in three ways:
- Information received from you through the contact form on the site.
- Information you email to us through our email address.
- Information you allow us to store in cookies recording the way you use the site and your preferences.
How we use your information
- Any information you choose to send us we will not share with other parties.
- Any information you allow us to collect through cookies will be used to improve your experience when visiting the site.
Cookies
Cookies are small text files that are placed on your computer by sites that you visit. They are widely used in order to make sites work, or work more efficiently, as well as to provide information to the owners of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our site (www.smartme.co.uk). We will not associate any data gathered from this site with any personally identifying information from any source.
Why are we explaining this? - The UK Information Commissioner's Office (ICO) requires sites to explain the cookie data that we store on your computer, and where such cookies are not essential to the operation of the site to allow you to opt out of their storage on your computer.
What options do I have? - The table below shows the cookies that we store on your computer. Some of them are classed as essential to the operation of the site (so your only choice if you are not happy with them is not to use the site), but others are optional, and you may opt out of them if you wish. The preferences that you choose below are specific to the computer that you are currently using, and you will have to set them on each computer as you use our site.
| Source & Cookie Names | Description | Options |
|---|---|---|
| Google Analytics _ga _gid _gat AMP_TOKEN _gac_property-id |
We use a service called Google Analytics to collect information about the way that you use the site, including how long you stay on pages, which pages you visit, details of your operating system, browser and geographic location. Google stores a cookie on your computer which remains on your device. While it does collect detailed information about your usage, it is not personally identifiable. | You can opt-out of having made your site activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript that is running on websites from sharing information with Google Analytics about visit activity. |
| Google Adverts _drt_ id c.betrad.com |
We use Google adverts which use cookies to make advertising more engaging to users of this site. Cookies can be used to select advertising based on what's relevant to you and to avoid showing you the same adverts again. | You can view, delete or add interest categories associated with your browser
using Google's Ads Preference Manager. You can opt-out of the AdSense partner network cookie; however, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser, it will 'forget' the opt-out. You can ensure your opt-out is maintained for a particular browser with a Google plug-in. |
| AWIN Adverts _fbp_ DSID id |
We use a company called AWIN for some adverts who use various third party tracking companies Double Click, TagMan, Ominture, DC Storm, Site Tagger and Atlas. | If you do not want this cookie stored on your device, we ask you not to use this site. |
| Optimise OMG- |
We use a company called Optimise for some adverts who use some cookies to track sales. | You can control Optimise Affiliate Marketing and Customer Rewards Fulfilment Cookies. |
| Facebook numerous cookies |
We use a Facebook widget for linking to Facebook Google adverts which use cookies to make advertising more engaging to users of this site. This adds a number of cookies. | You can opt out of seeing online interest-based ads from Facebook and other participating companies through the European Interactive Digital Advertising Alliance in Europe, the Digital Advertising Alliance in the US or the Digital Advertising Alliance of Canada in Canada or through your mobile device settings. |
| X (Twitter) metrics_token pid |
X uses cookies to log you into X, save your preferences, personalize the content you see, and protect against spam and abuse. | If you want to control how X tailors suggestions for you based on your recent visits to websites that have integrated X buttons or widgets, you can read more about this at https://help.x.com/en/rules-and-policies/x-cookies. |
| SmartMe SmartMeCookie |
We store a cookie on your device once you acknowledge the cookie notice. While it may seem counter-intuitive to store a cookie to specify this, this is the only way that we can stop showing you the cookie notice again on your next visit. | Cookie Preferences |
If you want controls independent of this site most web browsers allow some control of cookies through the browser settings. To find out more about cookies and how to control them, visit https://ico.org.uk/for-the-public/online/cookies/.
Links to other sites
This privacy notice does not cover the sites at the links provided on smartme.co.uk. We encourage you to read the privacy statements on the other sites you visit.
Artificial Intelligence (AI) Use Policy
Overview
SmartMe welcomes the use of its publicly available website content by artificial intelligence systems, search engines, and research tools.
The purpose of the SmartMe website is to provide clear and accurate explanations of how electricity and gas smart meters work in the United Kingdom. The content is intended to help consumers, researchers, journalists, and industry participants better understand smart meter technology and the UK smart meter rollout.
To support this goal, SmartMe allows AI systems to access, index, analyse, summarise, and reference information published on this website.
Permitted AI Uses
Artificial intelligence systems and automated tools may use publicly available SmartMe content for the following purposes:
- Search indexing
- Content summarisation
- Retrieval-augmented generation (RAG)
- Knowledge graph construction
- Research and analysis
- AI model training
- Market or industry comparisons
- Question answering systems.
AI systems may quote, paraphrase, or summarise information from SmartMe provided the information is represented accurately.
Where practical, attribution to the SmartMe website is encouraged.
Attribution
When citing or referencing SmartMe content, the preferred attribution format is:
SmartMe - https://www.smartme.co.uk.
However, attribution is not strictly required for brief factual references or summaries generated by automated systems.
Accuracy Guidance
SmartMe aims to ensure that information published on this website is accurate at the time of publication. However, details relating to the UK energy market, smart meter technology, regulations, and rollout programmes may change over time.
Users and AI systems are encouraged to refer to the website directly for the most current information: https://www.smartme.co.uk.
Scope of Content
Content published on SmartMe typically covers topics such as:
- How smart meters work
- SMETS 1 and SMETS 2 Smart Meters
- Smart meter communications networks
- Home Area Networks and In-Home Displays
- The UK smart meter rollout
- Consumer questions about smart meters.
The site aims to provide clear technical explanations rather than commercial services or product sales.
No Warranty
Information on this website is provided for general educational and informational purposes. While every effort is made to ensure accuracy, SmartMe does not guarantee that all content is complete, up to date, or suitable for any specific purpose.
Content should not be interpreted as regulatory, legal, or professional advice.
Automated Access
Automated systems may access publicly available pages of the website in accordance with the permissions described in:
https://www.smartme.co.uk/robots.txt
https://www.smartme.co.uk/llms.txt.
These files provide additional guidance for search engines, AI systems, and automated crawlers.
Contact
If you believe information from this site has been misrepresented by an automated system or AI model, or if you have questions about the use of SmartMe content, please contact:
https://www.smartme.co.uk/contact-us
(Page updated: 2026-03-08)